Help Centre
The documentation explains common tasks. Use the Help Centre for questions that are not covered there, problems with the platform, or requests related to account or data access.
Email the Piksel team at:
What We Can Help With
The Piksel team can help with access to services and data, platform issues, questions the documentation does not answer, and suggestions for improving Piksel.
Example Email
Subject: [Bug] Unable to run a Piksel Notebook
Dear Piksel Team,
My name is [name], and I am from [organisation]. My Piksel account is registered to [email address].
I have been unable to run a Piksel Notebook since about 10.00 WIB on 5 August 2026. An error message appears whenever I try. I have attached a screenshot and the error message for reference.
Kind regards,
[name]